Privacy policy

Last updated: August 18, 2025

This Privacy Policy explains how Muftpads collects, uses and protects personal information when you visit our website, place an order, contact support or otherwise use our services.

Personal information we collect

Depending on how you use the website, we may collect contact details such as your name, email address, phone number, billing address and shipping address. We may also process order details, transaction information, customer support messages, device information, IP address, browser information and website usage data.

Payment information

Card details are not stored on Muftpads servers. Payments are processed through trusted payment providers and secure checkout flows. We only receive the information needed to confirm payment, fulfill orders and provide support.

How we use information

• To process payments, prepare orders and arrange shipping.
• To provide customer support and respond to inquiries.
• To manage returns, refunds, replacements and order updates.
• To improve website performance, security and the shopping experience.
• To send marketing emails if you choose to subscribe.
• To comply with legal obligations and prevent fraud or misuse.

Sharing information

We may share necessary information with service providers who help us operate the business, including payment processors, hosting providers, analytics tools, shipping partners, email providers and customer support systems. These providers may only use the information for the services they provide to us.

Cookies and analytics

We may use cookies and similar technologies to keep the website secure, remember preferences, understand site usage and improve the shopping experience. You can control cookies through your browser settings, but some website features may not work properly if cookies are disabled.

Data retention

We keep personal information only for as long as needed to provide services, complete orders, meet accounting or legal requirements, resolve disputes and maintain security.

Your rights

Depending on your location, you may have rights to access, correct, delete or restrict the use of your personal information. To make a privacy request, contact us at help@muftpads.com.

Children's data

Our website is not intended for children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction.

Contact

For privacy questions, contact MUFTPADS LTD at help@muftpads.com or write to 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.